Last updated: 01-04-2026

1. Introduction

Welcome to d9realtime (a division of ECOtanka Global Limited) (“Company”, “we”, “our”, “us”)!

These Terms and Conditions (“Terms”) govern your use of our website located at d9realtime.com (the “Service”), operated by the d9realtime platform, a division of ECOtanka Global Limited.

Our Privacy Policy also governs your use of our Service and explains how we collect, protect, and disclose information resulting from your use of our Service.

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy (collectively referred to as the “Agreements”). If you do not agree with the Agreements, you may not use the Service. In that case, please contact us at support@d9realtime.com to discuss potential solutions.

These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing materials, and other communications we may send. You can opt-out at any time by following the unsubscribe link or by contacting us at support@d9realtime.com.

3. Purchases

If you wish to purchase any product or service through the Service, you may be asked to provide information, including your credit/debit card number, expiration date, and billing address.

You confirm that you have the legal right to use any payment method(s) in connection with your purchase, and that the information you provide is true, correct, and complete.

We may use third-party services to process payments. By submitting your payment information, you authorize us to share the necessary details with those third parties, in accordance with our Privacy Policy.

We reserve the right to refuse or cancel your order for reasons including, but not limited to: product availability, errors in description or pricing, or suspected fraud.

4. Promotions

Promotions (contests, sweepstakes, etc.) may have separate rules. If you participate in a Promotion, please review those rules and our Privacy Policy. In the event of a conflict between these Terms and the Promotion rules, the Promotion rules will take precedence.

5. Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring basis (“Billing Cycle”) as per your chosen subscription plan.

Your Subscription will automatically renew at the end of each Billing Cycle unless you cancel it. You may cancel your subscription renewal through your account management page or by contacting support at support@d9realtime.com.

To process your subscription, you must provide accurate billing information, including your full name, address, postal code, phone number, and valid payment details. By providing this information, you authorize us to charge your account for the subscription fees.

If billing fails for any reason, we reserve the right to suspend or terminate your access to the Service.

6. Free Trial

We may offer a Free Trial of certain Subscription services. No payment information is required to sign up for a Free Trial. d9realtime reserves the right to modify or cancel the Free Trial at any time without notice.

7. Fee Changes

We may change Subscription fees at our discretion. Any changes to the fees will take effect at the end of the current Billing Cycle. We will provide you with prior notice of fee changes, allowing you the option to cancel your subscription before the new fees are applied.

Your continued use of the Service after the fee change will constitute acceptance of the new fees.

8. Refunds

We offer refunds within 6 days of the original purchase for subscriptions or contracts, provided the service has not been used.

9. Content

You are responsible for all content that you post, share, or make available on the Service (“Content”). By posting Content, you represent and warrant that: (i) you own or have the right to use the Content; and (ii) posting the Content does not violate any rights of third parties, including intellectual property rights.

By posting Content on the Service, you grant us the right to use, modify, distribute, and publicly display your Content as needed to operate and improve the Service.

We reserve the right to monitor and remove Content that violates our policies.

10. Prohibited Uses

You agree not to use the Service for unlawful purposes or to engage in harmful activities, including:

• Violating national or international laws.
• Exploiting or harming minors.
• Sending unsolicited promotional materials (spam).
• Impersonating other users or entities.
• Engaging in harmful, fraudulent, or illegal activities.

Additionally, you may not:

• Overload or damage the Service.
• Use automated means to scrape or copy Service content.
• Introduce malicious code or attempt unauthorized access to the Service.
• Engage in denial-of-service attacks or similar disruptions.

11. Analytics

We may use third-party providers to monitor and analyze how the Service is used.

12. No Use By Minors

The Service is intended for users aged 18 or older. By using the Service, you confirm that you are at least 18 years old. If you are under 18, you are not authorized to access or use the Service.

13. Accounts

By creating an account, you confirm that you are at least 18 years old and that the information you provide is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for any actions that occur under your account.

You may not use another person’s name or a trademark as your username without authorization.

We reserve the right to terminate accounts or remove content if we find violations of our policies.

14. Intellectual Property

The Service and its content, features, and functionality are owned by d9realtime or its licensors. All trademarks and content are protected by copyright law. You may not use our trademarks without prior written consent.

15. Copyright Policy

We respect the intellectual property rights of others. If you believe that Content on the Service infringes your copyrights, please contact us at support@d9realtime.com with detailed information about the infringement.

16. DMCA Notice and Procedure

If you are a copyright owner or authorized to act on their behalf, you can submit a DMCA notice if you believe that your copyrighted work has been infringed on our Service. Please include the following details:

1. Signature of the copyright owner or authorized agent.
2. Description of the copyrighted work.
3. URL of the infringing content.
4. Your contact details.
5. Statement of good faith belief and accuracy.

17. Error Reporting and Feedback

You may provide feedback or report errors to us at support@d9realtime.com. By submitting feedback, you acknowledge that we may use it freely without obligation to you.

18. Links to Other Websites

The Service may contain links to third-party websites. We are not responsible for the content or privacy policies of those sites. We recommend that you read the terms and privacy policies of any third-party sites you visit.

19. Disclaimer of Warranty

The Service is provided "as-is" and without any warranty. We do not guarantee the availability or accuracy of the Service and are not liable for any damages arising from its use.

20. Limitation of Liability

We are not liable for indirect, punitive, or consequential damages. Our liability is limited to the amount paid for the products or services provided by d9realtime.

21. Termination

We may suspend or terminate your account for any reason, including violations of these Terms. You can terminate your account by discontinuing use of the Service.

22. Governing Law

These Terms will be governed by the laws of Australia, without regard to conflict-of-law principles.

23. Changes to the Service

We may modify or discontinue the Service at our discretion. We are not liable for any service interruptions or unavailability.

24. Amendments to Terms

We may update these Terms at any time. Your continued use of the Service constitutes acceptance of the updated Terms.

25. Waiver and Severability

If any provision of these Terms is deemed invalid, the remaining provisions will continue in full effect.

26. Acknowledgment

By using the Service, you acknowledge that you have read and agree to these Terms and Conditions.

27. Contact Us

For any questions, feedback, or support, please contact us at support@d9realtime.com.