Privacy Policy for d9realtime.com (A Division of Directory9)

Effective Date: 1st April 2026

1. Introduction

Welcome to d9realtime, an app operated by Directory9, a division of ECOtanka Global Limited. This Privacy Policy governs your use of our website, https://d9realtime.com ("Service"). By accessing or using our Service, you agree to the collection and use of your data as outlined in this Privacy Policy.

This document explains how we collect, protect, and utilize your data. Please review it carefully to understand our practices regarding your information. d9realtime is an extension of Directory9, and both entities are committed to safeguarding your privacy.

2. Definitions

• Personal Data: Information about an individual that can identify them, such as name, email address, and other contact details.
• Usage Data: Automatically collected data generated by using the Service, including page visits, device data, and browser information.
• Cookies: Small files stored on your device that help us enhance your experience on our Service.
• Data Controller: The entity responsible for determining how and why personal data is processed. For this Privacy Policy, Directory9 is the Data Controller.
• Service Providers: Third-party entities that help with the operation of our Service.

3. Information Collection and Use

We collect information in various ways to provide and improve the Service:

• Personal Data: This may include contact information, such as email, name, and phone number, which is used to communicate with you and offer relevant updates about our services.
• Usage Data: This includes your IP address, browser type, and the pages you visit on our website.
• Cookies and Tracking Technologies: We use cookies to improve user experience, monitor traffic, and personalize content. We do not use cookies for advertising.

4. Types of Data Collected

Personal Data: When you use our Service, we may collect identifiable information such as:

• Email address
• Name
• Phone number
• Address and location details

We may use this data to send you newsletters, promotional materials, and updates about our products and services. You can opt-out of marketing communications at any time.

Usage Data: This data is automatically generated by your interaction with our Service, such as your IP address, device information, and browsing patterns.

Location Data: With your permission, we may collect information about your geographical location to improve our Service.

5. Use of Data

We use the collected data for various purposes, including:

• Providing and maintaining the Service
• Notifying you about updates and changes to the Service
• Enhancing customer support and improving user experience
• Monitoring usage and detecting technical issues
• Fulfilling contracts or obligations
• Sending you marketing and promotional materials (if you have consented)

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage data may be retained for a shorter duration, unless it is needed for security or operational improvements.

7. Data Transfer

Your personal information may be transferred to and maintained on servers located outside of your jurisdiction. By using our Service, you consent to this transfer.

Directory9 will ensure that all steps are taken to safeguard your data and comply with relevant data protection laws.

8. Disclosure of Data

We may disclose your personal information:

• In the event of a business transaction, such as a merger or sale
• To subsidiaries, affiliates, and service providers
• As required by law or to protect the rights, property, or safety of our users or the company

9. Security of Data

While we use commercially reasonable methods to protect your data, no method of data transmission or storage is completely secure. We strive to ensure the security of your data, but we cannot guarantee its absolute safety.

10. Your Data Protection Rights Under GDPR (EU/EEA Residents)

If you are located in the EU or EEA, you have the following rights:

• Right to access, correct, or delete your personal data
• Right to object to the processing of your data
• Right to restrict the use of your data
• Right to data portability

To exercise these rights, please contact us at support@d9realtime.com.

11. California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to:

• Request information on the personal data we have about you
• Request deletion of your data
• Opt-out of the sale of your personal information (if applicable)

To make a request, please email support@d9realtime.com.

12. Service Providers

We may use third-party companies to assist us in providing our Service. These Service Providers have access to your personal data only to perform tasks on our behalf and are obligated to maintain confidentiality.

13. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

14. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

15. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

16. Behavioral Remarketing

We may use remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

17. Payments

We may provide paid products and/or services within our Service. For payment processing, we use third-party services. These payment processors adhere to the standards set by PCI-DSS for secure handling of payment information.

18. Links to Other Sites

Our Service may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies when you visit them.

19. Children’s Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and the "Effective Date" will be updated accordingly.

Please review this Privacy Policy periodically to stay informed of any updates.

21. Contact Us

For any questions about this Privacy Policy, please contact us at support@d9realtime.com.